Canceling Your Subscription

Step 1: Open Settings

1. Open GapFix app
2. Tap your profile icon
3. Tap "Settings"

Step 2: Find Subscription

1. Look for "Subscription" or "Account & Billing"
2. Tap "Subscription"

Step 3: Manage Subscription

1. Tap "Manage Subscription" or "Manage Plan"
2. You'll see options including "Cancel Premium" or "Cancel Subscription"

Step 4: Confirm Cancellation

1. Tap "Cancel Premium" or "Cancel Subscription"
2. You'll see a confirmation dialog asking if you're sure
3. Optionally, GapFix asks why you're canceling (feedback—optional)
4. Tap "Confirm Cancellation" or "Yes, Cancel"

Step 5: Cancellation Complete

1. You'll see a confirmation: "Subscription Cancelled"
2. You'll receive an email confirming cancellation
3. You remain Premium until your next renewal date

Step 1: Open Settings

1. Open GapFix app
2. Tap your profile icon
3. Tap "Settings"

Step 2: Find Subscription

1. Look for "Subscription" or "Account & Billing"
2. Tap "Subscription"

Step 3: Manage Subscription

1. Tap "Manage Subscription" or "Manage Plan"
2. You'll see options including "Cancel Premium" or "Cancel Subscription"

Step 4: Confirm Cancellation

1. Tap "Cancel Premium" or "Cancel Subscription"
2. You'll see a confirmation dialog asking if you're sure
3. Optionally, GapFix asks why you're canceling (feedback—optional)
4. Tap "Confirm Cancellation" or "Yes, Cancel"

Step 5: Cancellation Complete

1. You'll see a confirmation: "Subscription Cancelled"
2. You'll receive an email confirming cancellation
3. You remain Premium until your next renewal date

Cancellation timing:

• Cancellation takes effect on your next renewal date (not immediately)
• You are NOT charged at your next renewal
• You keep Premium features until that date
• Exactly at renewal time, you switch to Free plan

Example:

• You're on monthly subscription, renews Aug 15
• Aug 10: You cancel
• Aug 15: Your normal charge does NOT post
• Aug 15: Premium features become unavailable
• Aug 15 onwards: You're on Free plan

What stays with you:

• All completed lessons and Boosters
• Your learning progress
• Your GapFixScore, streaks, XP, level
• Your achievements and badges
• Your saved collections and favorites
• Your 90-day personalized plan
• Your learning history

What you lose access to:

• Streak Freeze
• XP multiplier (1.25x becomes 1.0x going forward)
• Unlimited offline downloads (limit becomes 20 downloads)
• Advanced analytics dashboard
• Priority support
• Ad-free experience
• Early access to new features

Your profile remains intact:

• Your profile continues to exist
• Friends can still see your profile
• Your leaderboard history is preserved
• You can log back in anytime

After your cancellation effective date, you're on the Free plan with full access to:

• Your personalized 90-day learning plan
• Full Booster library (search, filter, complete)
• Gamification (GapFixScore, streaks, XP, achievements)
• All your learning history and progress
• Save favorites, create collections (limit of 5)

Step 1: Go to Upgrade

1. Settings > Subscription
2. Tap "Upgrade to Premium"

Step 2: Choose Plan

1. Select Monthly, Quarterly, or Annual
2. You get a fresh 7-day free trial (even if you used the trial before—re-upgrades reset this)

Step 3: Start Trial

1. Tap "Start Free Trial"
2. Add payment method if needed
3. Trial begins immediately

Step 4: Premium Reactivated

1. Your Premium features return
2. Your data (all progress) is unchanged
3. Streak Freeze and other Premium benefits available again

On iOS:

1. Settings > Subscription
2. Look for "Reactivate Subscription" or similar option
3. Tap to reactivate
4. Your subscription resumes and you're charged on your original renewal date

On Android:

1. Settings > Subscription
2. Look for "Reactivate Subscription" or similar option
3. Tap to reactivate
4. Your subscription resumes and you're charged on your original renewal date

If more than 24 hours have passed:

• The above option won't be available
• You'll need to re-upgrade as described in the section above
• You'll get a fresh trial period

Benefits of pausing vs. canceling:

• Temporary freeze without losing your subscription
• When you resume, you don't need a fresh trial
• Better for breaks you know are temporary

To pause:

1. Settings > Subscription > Manage Plan
2. Tap "Pause Subscription"
3. Choose pause duration (1, 3, or 6 months)
4. Confirm pause

During pause:

• Premium features are unavailable
• You're not charged
• At the end of pause, subscription automatically resumes
• When it resumes, you're charged your subscription amount

Example:

• Pause for 3 months starting Aug 15
• Aug 15 - Nov 14: Paused (no charges, no Premium features)
• Nov 15: Subscription resumes, you're charged

Email details:

• Confirmation that your subscription is canceled
• Your cancellation date
• Your effective date (when Premium ends)
• Your last charge amount and date
• Instructions for re-upgrading if you change your mind
• Your GapFix support contact information

Keep this email:

• Save it for your records
• Reference it if billing questions arise
• Verify the cancellation date matches your expectations

Refund policy on cancellation:

• No refund for the current billing cycle you're in
• Your Premium access continues until your renewal date (you get what you paid for)
• Example: You paid $35.99 annual on Jan 1, cancel on Aug 1. No refund—you had 7 months of access. You keep Premium until Jan 1 (when the cycle ends), then revert to Free.

Why no refund:

• You had access to all Premium features during your billing cycle
• Canceling mid-cycle doesn't entitle refund for unused time (standard subscription practice)

Exceptions:

• Billing errors (if you were double-charged)
• Technical issues preventing Premium feature access for extended period
• Fraudulent charges
• Refund requests submitted within 30 days of charge

To request a refund for legitimate reasons:

1. Email help@gapfix.app within 30 days of your charge
2. Explain the situation
3. Include your receipt number
4. Support reviews and responds within 5 business days

Your account status:

• Canceling Premium does NOT close your account
• Your Free account remains active
• You can still log in, access your data, and use Free features
• You can re-upgrade anytime

To actually close your account (delete all data):

• Go to Settings > Account > Delete Account
• This is separate from subscription cancellation
• Deletes all your data permanently
• This is irreversible

Cancel button isn't appearing:

• Your subscription might already be canceled
• Check Settings > Subscription to see your current status
• If it says "Free" or "No Active Subscription," you're already canceled

Charged after canceling:

• Check your cancellation date carefully—you might have been charged on your renewal date before the cancellation took effect
• Cancellation takes effect at next renewal, not immediately
• If charged after your renewal date, contact help@gapfix.app

Can't find Settings > Subscription:

• Settings location varies by app version
• Look for "Account," "Billing," or "Subscription" in Settings
• Contact help@gapfix.app if you need help locating the subscription management screen

Want to cancel but need to keep Streak Freeze:

• Streak Freeze isn't available on Free plan
• Cancel if it's no longer valuable
• Consider pausing instead if you think you'll return

Concerned about data loss:

• Your data is 100% safe after canceling
• Everything transfers to Free plan unchanged
• You can always re-upgrade and your data is still there

Need to cancel for other reasons:

• Contact help@gapfix.app if you have questions or special circumstances
• They can help with account issues or pause/cancel assistance