Billing Cycles & Renewal

Renewal schedule:

• Charges you every month on the same day you subscribed
• Example: Subscribed on the 15th = charged on the 15th of each month

Best for:

• Those wanting flexibility (can cancel anytime)
• Testing Premium before long-term commitment
• Tight monthly budgets

Cost over time:

• 3 months: $11.97
• 6 months: $59.94
• 1 year: $47.88

Renewal schedule:

• Charges you every 3 months
• Example: Subscribed on Jan 15 = charged Jan 15, Apr 15, Jul 15, Oct 15

Savings vs. monthly:

• $10.99 vs. $11.97 (3 × $3.99) = saves ~$1 per quarter

Best for:

• Those wanting a balance between flexibility and savings
• Mid-level commitment

Cost over time:

• 6 months: $49.98
• 1 year: $99.96

Renewal schedule:

• Charges you once per year
• Example: Subscribed on Jan 15 = charged Jan 15 of each following year

Savings vs. monthly:

• $35.99 vs. $47.88 (12 × $3.99) = saves ~$12/year or 25%

Best for:

• Those committed to long-term learning
• Best value
• Simplicity (only one charge per year)

Cost over time:

• 1 year: $35.99
• 2 years: $159.98
• 3 years: $239.97

On iOS:

1. Open GapFix
2. Go to Settings > Subscription
3. You'll see "Renews on [Date]" clearly displayed
4. Below that: "Your next charge: $X.XX"

On Android:

1. Open GapFix
2. Go to Settings > Subscription or Account & Billing
3. You'll see "Renews on [Date]" clearly displayed
4. Below that: "Your next charge: $X.XX"

Via email:

• Check your email for the receipt from your first charge
• Your renewal date is one billing cycle from that date
• GapFix also sends reminders 7 days before renewal

How it works:

• Your subscription is set to "Auto-Renew: On" by default
• On your renewal date, GapFix charges your payment method
• Your subscription continues without interruption
• You remain a Premium subscriber

Why auto-renewal:

• Ensures uninterrupted Premium access
• You don't have to manually renew each cycle
• Premium features don't lapse

Notifications:

• 7 days before renewal: Email reminder
• 1 day before renewal: In-app notification
• At renewal time: Charge posts and receipt is emailed

On iOS:

1. Settings > Subscription
2. Tap "Manage Subscription" or "Change Plan"
3. See your current plan and available options
4. Tap the new frequency you want (Monthly/Quarterly/Annual)
5. Tap "Change" or "Confirm"
6. The change takes effect at your next renewal date

On Android:

1. Settings > Subscription or Account & Billing
2. Tap "Manage Subscription" or "Change Plan"
3. See your current plan and available options
4. Tap the new frequency you want (Monthly/Quarterly/Annual)
5. Tap "Change" or "Confirm"
6. The change takes effect at your next renewal date

Example:

• You're on Monthly ($3.99/month), renews Aug 15
• Aug 10: You change to Annual
• Aug 15: Your annual charge ($35.99) posts instead of the monthly charge
• You get credit for the Aug 15 - Sep 14 period you already paid for

If you upgrade to a higher-value cycle:

• You pay the difference immediately (prorated)
• Your renewal date may shift to align with the new cycle
• Example: Change from Monthly to Annual on Aug 15, and you just paid $3.99 monthly; you might pay $32 now ($35.99 annual - $3.99 credited)

If you downgrade to a lower-value cycle:

• Change takes effect at next renewal
• You continue on current plan until renewal date
• At renewal, you're charged the new, lower amount
• You don't get a refund for downgrading mid-cycle

7 days before renewal:

• Email to your account email address
• Reminder includes renewal date, amount to be charged, and your current plan
• Subjects vary but typically "Your GapFix Premium Renews Soon"

1 day before renewal:

• In-app notification
• Appears when you open the app
• Can be dismissed but contains renewal details

At renewal time:

• Charge posts to your payment method
• Receipt email sent immediately
• In-app notification confirming successful renewal

You can customize notifications:

1. Settings > Notifications
2. Toggle subscription/renewal notifications on/off
3. Choose notification preferences (push, email, or both)

On iOS:

1. Settings > Subscription
2. You see:

On Android:

1. Settings > Subscription or Account & Billing
2. You see:

To pause:

1. Settings > Subscription > Manage Plan
2. Tap "Pause Subscription"
3. Choose pause duration (1 month, 3 months, 6 months)
4. Confirm pause

During pause:

• Premium features are unavailable
• You revert to Free plan access
• Your learning data stays intact
• At the end of your pause, subscription resumes automatically (charged then)

Best for:

• Financial constraints (pause for 3 months, resume when budget allows)
• Taking a break from learning (pause, then resume when ready)
• Career transitions (pause learning during a move or new job onboarding)

To cancel:

1. Settings > Subscription > Manage Plan
2. Tap "Cancel Premium" or "Cancel Subscription"
3. You'll be asked why you're canceling (optional feedback)
4. Confirm cancellation

What happens:

• Cancellation takes effect at your next renewal date (no immediate charge)
• You keep Premium features until the renewal date
• After renewal date, you revert to Free
• You're not charged anymore after cancellation

Example:

• Premium monthly, renews Aug 15
• Aug 10: You cancel Premium
• Aug 15: No charge posts, you're now on Free plan
• Aug 15 onwards: No Premium features

What happens:

• GapFix attempts to charge your card on your renewal date
• If declined, you'll receive an email notification
• You have 5-10 days to update your payment method
• If payment isn't received in time, your Premium access is suspended

To fix:

1. Go to Settings > Subscription > Manage Payment Method
2. Update your card information with current, valid card
3. GapFix will retry the charge
4. Once successful, Premium access is restored

Why charges decline:

• Card expired
• Insufficient funds
• Card issuer fraud block (call your bank)
• Incorrect address or security code on file

Possible causes:

• You upgraded on both iOS app and web—sometimes creates duplicate subscriptions
• A failed charge retry succeeded later
• You canceled and re-upgraded in quick succession

To fix:

1. Check Settings > Subscription on both app and web
2. See if you have two active subscriptions
3. Cancel the duplicate subscription
4. Contact help@gapfix.app with your receipt details for a refund review

Check:

1. Your email spam/junk folder (sometimes renewal emails get caught)
2. Verify your account email in Settings > Account > Email
3. Go to Settings > Notifications to confirm subscription emails aren't disabled

To receive future emails:

1. Add noreply@gapfix.app to your contacts (prevents spam filter)
2. Settings > Notifications > enable billing/subscription emails
3. You can also check your renewal date manually in Settings > Subscription

Refunds for Premium charges:

• Standard refund window: 30 days from charge date
• Refund requests reviewed on case-by-case basis
• Reasons refunds may be granted:
• Accidental duplicate charges
• Billing error
• Technical issue preventing Premium feature access
• Subscription not cancelled properly (charged after cancellation)

To request a refund:

1. Email help@gapfix.app within 30 days of charge
2. Include: receipt number, date of charge, reason for request
3. Support reviews and responds within 5 business days

Non-refundable situations:

• Using Premium services for an extended period then requesting refund
• Canceling and asking for a refund of the full billing cycle
• Changing your mind about Premium value (the trial was designed to test this)