Upgrading to Premium

Review the differences:

• See "Free vs Premium Plans" article for full feature comparison
• Confirm the Premium features are valuable to you
• Understand the billing frequency options and pricing

Ensure you have a payment method:

• Credit card (Visa, Mastercard, American Express)
• Apple Pay (if upgrading on iOS app)
• Debit cards typically work like credit cards on most platforms

Check your account:

• Your Free account data (plans, Boosters, achievements) transfers automatically to Premium
• No data loss when upgrading

Step 1: Open Settings

1. Open GapFix on your iPhone
2. Tap your profile icon (bottom right or top left, depending on app version)
3. Tap "Settings"

Step 2: Find Subscription

1. In Settings, look for "Subscription" or "Account & Billing"
2. Tap "Subscription" or "Upgrade to Premium"

Step 3: Choose Your Plan

1. You'll see pricing options:
2. Read the details of each option
3. Tap your preferred option

Step 4: Start Free Trial

1. Tap "Start Free Trial" or "Start 7-Day Trial"
2. You'll see the confirmation: "Try Premium Free for 7 Days"
3. This is free—no charge yet

Step 5: Confirm Purchase

1. Review the subscription summary
2. Confirm your payment method (might show "Apple ID" if using Apple Pay)
3. Tap "Confirm" or "Start Trial"
4. You'll see a confirmation screen

Step 6: Start Using Premium

1. You now have full Premium access
2. Return to the app home screen
3. Premium features are immediately available

Free Trial Details:

• First 7 days: Completely free
• Full access to all Premium features during trial
• No credit card charge during trial period
• Day 8: You'll be charged your first subscription amount

Example Timeline:

• Tuesday 10am: You start your free trial
• Tuesday 10am - Tuesday 10am (7 days later): Free trial period
• Following Tuesday: Your first charge posts ($3.99 monthly, $10.99 quarterly, or $35.99 annual)
• Following Tuesday monthly: Recurring charge on same day each month/quarter/year

Notifications:

• Day 4-5 of trial: You'll receive a notification reminding you trial is active
• Day 6-7 of trial: Final reminder that trial is ending
• You can cancel anytime during trial (see below)

First charge:

• Occurs on day 8 of your trial, at the same time you started the trial
• Charges to the payment method you provided
• Receipt emailed to your account email
• Subscription is now active beyond the trial

Subsequent charges:

• Monthly plan: Charges monthly on the same day (e.g., 15th of each month)
• Quarterly: Charges every 3 months on the same day
• Annual: Charges once a year on the same day
• Auto-renewal is enabled by default

On iOS:

1. Go to Settings > Subscription
2. Tap "Manage Subscription" or "Manage Plan"
3. Tap "Cancel Free Trial" or "Cancel Subscription"
4. Confirm cancellation
5. Your trial ends immediately, no charge

On Android:

1. Open GapFix on your Android device
2. Tap your profile icon
3. Tap "Settings"
4. Tap "Subscription" or "Account & Billing"
5. Tap "Manage Subscription" or "Manage Plan"
6. Tap "Cancel Free Trial" or "Cancel Subscription"
7. Confirm cancellation
8. Your trial ends immediately, no charge

Immediately available:

• Unlimited offline downloads (instead of 20 downloads limit)
• Streak Freeze (2-4 per month depending on tier)
• XP multiplier (1.25x instead of 1.0x)
• Advanced analytics dashboard
• Unlimited collections and sharing
• Priority support access
• Ad-free experience
• Early access to new features

In your app:

• Premium badge appears next to your name
• New Premium features become available in relevant sections
• Settings > Subscription shows you're "Premium - Active"

No data loss:

• All your Free plan data transfers over
• Your learning history, achievements, streaks all continue
• Nothing is lost when upgrading

Cancellation process:

1. Go to Settings > Subscription
2. Tap "Manage Plan" or "Manage Subscription"
3. Choose "Cancel Premium"
4. Confirm cancellation

What happens:

• Cancellation takes effect at your next billing date (you're not charged immediately)
• You keep Premium features until your current billing period ends
• After your current billing period, you revert to Free
• Your data stays (no loss of learning history, achievements, etc.)
• You can re-upgrade anytime

Example:

• You upgrade to Premium on Jan 15 (monthly plan: $3.99)
• You cancel on Feb 5
• You stay Premium until Feb 15 (end of your first billing month)
• Feb 15: No charge, you revert to Free
• Your achievements, Boosters completed, etc. remain

Payment method declined:

• Verify the card information is correct
• Check that your card isn't expired
• Ensure you have available credit
• Try a different payment method
• Contact your bank to check for fraud blocks

Trial button not appearing:

• You might already be in a trial or Premium subscription
• Check Settings > Subscription to see your current status
• If you previously tried the trial, you might not be eligible again (one trial per account)

Premium features not showing after payment:

• Close the app and reopen it
• Go to Settings > Account > Sync
• Check Settings > Subscription to confirm payment went through
• If still not showing, contact help@gapfix.app

Charge posted but features not active:

• Wait 5-10 minutes for data to sync fully
• Close and reopen the app
• Force sync via Settings > Account > Sync
• If still not active after 10 minutes, contact support

Multiple charges appeared:

• Check that you don't have duplicate subscriptions (might have upgraded on both app and web)
• Contact help@gapfix.app with your receipt dates and amounts for refund review

I want to upgrade but don't have a payment method:

• Create a PayPal account (linked to your bank account)
• Use a prepaid credit card from retailers
• Ask a family member to add you as an authorized user on their card
• Wait until you have a payment method available

1. Go to Settings > Subscription
2. Tap "Manage Subscription" or "Manage Payment Method"
3. Update your card information
4. Save changes