Payment Methods

Visa:

• Standard Visa credit cards accepted
• Visa Signature and other Visa variants accepted
• Most common payment method

Mastercard:

• All Mastercard credit cards accepted
• Including World and Platinum variants
• Widely accepted

American Express:

• Amex credit cards accepted
• Both standard and premium variants accepted
• Accepted on all platforms

Requirements:

• Must be issued by a US or international bank
• Card must not be expired
• Billing address must match your account location
• CVV/security code required for verification

Visa/Mastercard Debit Cards:

• Most debit cards with Visa or Mastercard logos are accepted
• Treated like credit cards for billing purposes
• Requires sufficient available funds at renewal time

Apple Pay (iOS Only):

• Your linked Apple Pay card (credit or debit) can be used
• Simple one-tap payment on iOS app
• Automatic on renewal—no card details entered each time

Google Pay (Android):

• If GapFix app is available on Android (coming soon)
• Google Pay-linked cards can be used
• Available on the Android app

UPI (India):

• Unified Payments Interface accepted for Indian users
• Direct bank account payments
• Instant confirmation and processing

PayPal (Beta):

• GapFix is testing PayPal integration
• Linked to your bank account or PayPal balance
• Coming to mobile apps in future updates

1. Go to Settings > Subscription
2. Tap "Upgrade to Premium"
3. Choose your billing frequency (Monthly/Quarterly/Annual)
4. Tap "Start Free Trial"
5. You'll see payment entry options:
6. If entering card details:
7. Tap "Confirm Purchase"
8. Card is saved and trial begins

1. Settings > Subscription > Manage Payment Method
2. Tap "Add Payment Method"
3. Choose to enter card details or use Apple Pay
4. Follow prompts to add the new card
5. The new card becomes your primary payment method
6. Old card is kept on file as backup

1. Open GapFix
2. Go to Settings > Subscription or Account & Billing
3. Tap "Upgrade to Premium"
4. Choose your billing frequency (Monthly/Quarterly/Annual)
5. Tap "Start Free Trial"
6. You'll see payment entry options:
7. If entering card details:
8. Tap "Confirm Purchase"
9. Card is saved and trial begins

1. Settings > Subscription > Manage Payment Method
2. Tap "Add Payment Method"
3. Choose to enter card details or use Google Play Billing
4. Follow prompts to add the new card
5. The new card becomes your primary payment method
6. Old card is kept on file as backup

On iOS:

1. Settings > Subscription > Manage Payment Method
2. See your current payment method
3. See last 4 digits of card on file

On Android:

1. Settings > Subscription > Manage Payment Method
2. See your current payment method
3. See last 4 digits of card on file

On iOS:

1. Settings > Subscription > Manage Payment Method
2. Tap "Edit" or the card entry
3. Update card number, expiration date, or other details
4. Tap "Save"

On Android:

1. Settings > Subscription > Manage Payment Method
2. Tap "Edit" or the card entry
3. Update card number, expiration date, or other details
4. Tap "Save"

What triggers updates:

• Card expires and you need a new one
• Card number changes (reissue by your bank)
• Address or name changes
• Card fraud or compromise (replace with new card)

On iOS:

1. Settings > Subscription > Manage Payment Method
2. If you see multiple cards, tap to select your primary
3. The selected card will be charged at next renewal

On Android:

1. Settings > Subscription > Manage Payment Method
2. If you see multiple cards, tap to select your primary
3. The selected card will be charged at next renewal

On iOS:

1. Settings > Subscription > Manage Payment Method
2. If multiple cards exist, long-press a card to delete
3. Confirm deletion
4. Card is removed (but your subscription remains active with your primary card)

On Android:

1. Settings > Subscription > Manage Payment Method
2. If multiple cards exist, long-press a card to delete
3. Confirm deletion
4. Card is removed (but your subscription remains active with your primary card)

How we protect your data:

• All card information is encrypted using industry-standard TLS (Transport Layer Security)
• Your data is encrypted both in transit and at rest
• GapFix never stores complete card numbers (we store only last 4 digits and expiration date)
• Card processing is handled by PCI DSS-compliant payment processors

PCI Compliance:

• GapFix uses Stripe, Square, or similar industry-standard processors
• These processors are PCI Level 1 certified (highest security standard)
• Your full card details are never stored on GapFix servers

What GapFix does:

• Monitors for unusual charge patterns
• Detects and blocks fraudulent transactions
• If fraud is suspected, your account is temporarily frozen until you verify

What you should do:

• Monitor your statements regularly
• Report any unauthorized charges immediately
• Update your payment method if your card is compromised

1. Contact your bank immediately (not GapFix)—they'll issue a new card
2. Go to Settings > Billing > Payment Methods in GapFix
3. Delete the compromised card
4. Add your new card details
5. Email help@gapfix.app if you were charged fraudulently—they can review for refund eligibility

Charge description:

• Your bank statement will show: "GAPFIX PREMIUM" or "GAPFIX.APP"
• Amount: $3.99, $10.99, or $35.99 depending on your plan
• Date: Your renewal date each month/quarter/year

Additional information:

• Transaction ID (unique identifier)
• Merchant code (shows as digital goods/software)

Email receipts:

• A receipt is automatically emailed to your account email after each charge
• Check your email or spam folder if you don't see it

In-app receipts:

1. Settings > Subscription > Billing History (on iOS) or Settings > Account > Billing History (on Android)
2. See all past charges and receipts
3. Tap any receipt to view or print it

Receipt details include:

• Transaction date and amount
• Billing cycle dates
• Last 4 digits of card charged
• GapFix order number
• Your name and email

• Credit/debit cards accepted
• Apple Pay accepted (iOS)
• Standard USD pricing

• Credit/debit cards accepted
• UPI payments accepted and preferred
• Pricing in INR (Indian Rupees)
• Example: 499 INR/month (~$6 USD)

• Credit/debit cards accepted
• SEPA bank transfers (for some users)
• Pricing in EUR/GBP
• Subject to VAT (included in displayed price)

• Credit/debit cards accepted
• Pricing in local currency or USD
• PayPal (beta, coming to mobile)
• Some regions may have limited payment options

Possible causes:

1. Insufficient funds
2. Card expired
3. Billing address mismatch
4. Fraud block by your bank
5. Incorrect card details entered

Solutions:

1. Verify card is not expired
2. Check you have available funds
3. Confirm billing address matches your bank records
4. Call your bank to check for fraud blocks
5. Try entering card details again (check for typos)
6. Try a different payment method
7. Wait a few minutes and retry

This means:

• The card number you entered is incorrect or invalid
• Card doesn't match accepted card types (Visa, Mastercard, Amex)

To fix:

1. Re-enter the card number carefully (check for typos)
2. Verify the card is a supported type (Visa, Mastercard, or Amex)
3. Try a different card
4. Contact your bank to confirm card is active

This means:

• Your payment went through
• But Premium features aren't showing

To fix:

1. Close and reopen the GapFix app
2. Go to Settings > Account > Sync
3. Check Settings > Subscription—it should show "Premium - Active"
4. Wait 5-10 minutes for data to sync fully
5. If still not showing, contact help@gapfix.app

This might happen if:

• You upgraded on both app and web (created duplicate subscriptions)
• A failed charge retried and succeeded
• You canceled and re-upgraded quickly

To fix:

1. Check Settings > Subscription on both app and web
2. If you see two active subscriptions, cancel one
3. Contact help@gapfix.app with your receipt dates for refund review

This means:

• You tried to use a payment method GapFix doesn't support
• Examples: Prepaid cards from certain issuers, virtual card numbers from some providers

Solutions:

1. Use a standard credit or debit card
2. Try Apple Pay (on iOS)
3. Use PayPal if available in your region
4. For UPI (India), select UPI at checkout