Refunds

Because every GapFix payment is processed by Apple, refunds are handled by Apple too. Here's how to request one, and what GapFix can and can't do to help.

How to request a refund

Apple has one standard flow for all App Store purchases:

Apple reviews the request and decides according to its own policies, then notifies you of the outcome. Timelines and criteria are Apple's — GapFix doesn't set them and can't override them.

Why GapFix can't refund you directly

We know it feels odd to be sent elsewhere, but it's structural: Apple processes the payment, holds the transaction, and never shares your payment details with us. We literally have no button that moves money back to you. The upside of that arrangement is real — your card details never touch our systems.

Refunds vs canceling

These are two different actions, and you may want both:

Canceling (iOS Settings → Apple Account → Subscriptions) stops future renewals. It doesn't return money already charged.

A refund request (reportaproblem.apple.com) asks Apple to return a past charge. It doesn't stop future renewals.

If you've decided GapFix Pro isn't for you, cancel first so the next renewal doesn't land, then request a refund for the charge in question if you believe it's warranted.

A reminder about the trial

The 7-day trial can't create a charge that needs refunding: it starts without a card, and it ends without billing anything. Charges only ever come from a subscription you explicitly purchased through Apple's confirmation flow.

Where we can help

Email help@gapfix.app if:

We can see your subscription status and help you get your account into the state you want — Apple handles the money, we handle everything else.