Reporting Bugs

• App crashes or force closes
• Features do not work as expected
• Progress is not saved correctly
• Buttons or links do not respond to taps
• Text appears garbled or incorrectly formatted
• Sync fails to complete after many attempts
• Audio or video does not play
• Login fails with no clear error message

• Feature not yet released (roadmap features)
• Needing to be online to access content
• Needing to log in to view your progress
• Payment processing delays (contact support instead)
• Account issues (contact support instead)

1. Open GapFix and navigate to Settings
2. Scroll to the bottom and tap "Send Feedback" or "Report an Issue"
3. Select "Bug Report" as the feedback type
4. Fill in the title (short description of the issue)
5. Describe what happened and what you expected to happen
6. If relevant, tap "Attach Screenshot" to include a visual
7. Tap "Send Report"
8. You will receive a confirmation that your report was submitted

• Your report is sent to our engineering team with your device information
• An automated acknowledgment will be sent to your account email
• You may receive follow-up questions within 24-48 hours
• Once fixed, we will notify you in a future app update

1. Clear title: "Video playback stops randomly" not "App broken"
2. Description: What were you doing when the bug occurred?
3. Expected behavior: What should have happened?
4. Actual behavior: What actually happened?
5. Reproduction steps: List numbered steps to reproduce the issue

1. Device model (iPhone 12, iPhone 14 Pro, etc.)
2. iOS version (found in Settings > General > About)
3. GapFix app version (found in Settings > About GapFix)
4. When the bug started (after an update, specific action, etc.)
5. How often the bug occurs (always, sometimes, rarely)
6. Any error messages you see (word-for-word if possible)
7. Screenshot or video of the issue

Steps to reproduce:

1. Open GapFix
2. Enter email address test@example.com
3. Tap password field
4. Enter password correctly
5. Tap blue 'Sign In' button

1. Press the Side button and Volume Up button simultaneously
2. Release both buttons quickly
3. Tap "Save to Photos"
4. Open the bug report screen in GapFix
5. Tap "Attach Screenshot" and select your photo

1. Open Control Center (swipe down from top-right)
2. Press and hold the Record button (red circle)
3. Select the microphone option as preferred
4. Tap "Start Recording"
5. Perform the steps that trigger the bug
6. Open Control Center again and tap the red Record icon to stop
7. Video is saved to your Photos app

1. Send an email to help@gapfix.app
2. In the subject line, write: "Bug Report: [Brief Description]"
3. Include all information from the "What Information to Include" section above
4. Attach any screenshots or videos
5. Include your GapFix account email address so we can contact you

• "Bug Report: App crashes when opening lessons"
• "Bug Report: Progress not syncing across devices"
• "Bug Report: Video player buttons unresponsive"

1. Open the App Store app
2. Search for GapFix
3. Scroll down to "About This App"
4. Look for "Become a Beta Tester" and tap the link
5. Tap "Join" to enroll in the beta program
6. You will automatically receive beta versions through the App Store
7. Use the in-app feedback tool to report any beta-specific issues

• Beta versions may be unstable or have missing features
• Your feedback is critical for improving the app
• Beta versions should not be used as your only copy
• Be prepared for breaking changes between beta versions
• Participate actively in reporting issues you find

1. Open GapFix and go to Settings > About GapFix
2. Look for "Version History" or "Release Notes"
3. Search previous version notes to see what was recently fixed
4. Check if your issue was already addressed in a recent update

1. Save the confirmation email or reference number
2. Check for responses to your report in your email
3. Please allow 24-48 hours for initial response
4. Engineers may ask follow-up questions or request additional information

1. Bugs are prioritized by severity and frequency of occurrence
2. Critical bugs (app crashes, data loss) are fixed fastest
3. Minor bugs may take several weeks or months
4. You can check the status of your report in your account
5. Major fixes are included in app updates (check release notes)

1. Email help@gapfix.app with details
2. Do not share the vulnerability in public forums
3. Include your contact information for follow-up
4. Allow 72 hours for a response from our security team
5. Consider not using the vulnerable feature until it is fixed

1. Force close the app and reopen it
2. Restart your iPhone
3. Clear the app cache (Settings > General > Storage > GapFix > Offload App)
4. Ensure you have the latest version of GapFix
5. Ensure you have updated to the latest iOS version
6. Log out and log back in
7. Try the same action on a different device if available
8. Check your internet connection and try again

• The app crashed or froze
• A feature is not working as designed
• Something displays incorrectly
• An error message appears unexpectedly
• Performance is worse than expected

• You cannot log in and forgot your password (use "Forgot Password")
• You need to reset your learning plan
• You have questions about features
• You want to cancel your subscription
• You need to recover your account
• You have general questions

• Taking the time to report issues
• Providing detailed information
• Testing beta versions
• Helping us maintain quality
• Being patient while we fix issues